Privacy Policy for Pravinncabs

At Pravinncabs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our cab rental services. By booking with Pravinncabs, you agree to the terms described below.

1. Information We Collect

We collect information to provide you with seamless and personalized transportation services. The types of data we may collect include:

  • Personal Information: Name, phone number, email address, and pickup/drop-off addresses provided during booking.
  • Payment Details: Credit/debit card details, UPI IDs, or other payment information required to process transactions.
  • Travel Data: Trip details such as dates, times, routes, and destinations.
  • Device Information: IP address, browser type, and device details when you book through our website or mobile app.
  • Communication: Records of your interactions with our customer support team via calls, emails, or messages.

2. How We Collect Information

We gather data through:

  • Direct Input: When you make a booking, contact us, or register on our platform.
  • Automated Means: Cookies, web beacons, and analytics tools on our website/app to enhance user experience.
  • Third Parties: Payment gateways or booking aggregators (e.g., MakeMyTrip) may share relevant details with us to fulfill your request.

3. Purpose of Data Collection

Pravinncabs uses your information for the following purposes:

  • Service Delivery: To process bookings, assign drivers, and ensure timely pickups and drop-offs.
  • Payment Processing: To facilitate secure transactions and issue receipts.
  • Customer Support: To address inquiries, complaints, or feedback.
  • Improvement: To analyze trip patterns and enhance our services.
  • Marketing: To send promotional offers, discounts, or updates (with your consent; opt-out available).
  • Legal Compliance: To meet regulatory requirements or respond to lawful requests.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Drivers, payment processors, or IT support teams who assist in delivering our services.
  • Legal Authorities: When required law, court orders, or to protect the safety and rights of Pravinncabs and its users.
  • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.

5. Data Security

We take reasonable measures to protect your information:

  • Encryption: Payment and sensitive data are encrypted during transmission.
  • Access Control: Only authorized personnel can access your information.
  • Storage: Data is stored on secure servers with regular backups.

Despite these efforts, no system is entirely risk-free. Pravinncabs is not liable for unauthorized access beyond our reasonable control.

6. Data Retention

  • We retain your personal information only as long as necessary to fulfill the purposes outlined (e.g., completing your trip, resolving disputes, or meeting legal obligations).
  • Booking and payment records are typically kept for 5 years, unless required longer law. After this period, data is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update inaccurate or incomplete details.
  • Deletion: Ask us to delete your data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time via email or a link in our messages.

To exercise these rights, contact us at support@pravinncabs.com.

8. Cookies and Tracking

  • Our website/app uses cookies to improve functionality (e.g., remembering preferences) and analyze usage.
  • You can disable cookies in your browser settings, but this may limit some features of our service.

9. Third-Party Links

Our platform may contain links to external websites (e.g., payment gateways). Pravinncabs is not responsible for the privacy practices of these third parties. We recommend reviewing their policies separately.

10. Children’s Privacy

Pravinncabs services are not intended for individuals under 18. We do not knowingly collect data from minors. If such data is inadvertently collected, we will delete it upon notification.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. Continued use of our services after changes implies acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding your privacy, please reach out to:

  • Email: admin@pravinncabs.com
  • Helpline: +91 9994542699 (Available 24/7)
  • Address: 2/342, 3rd Cross, Thiruchitrambalam-Koot Road, Annai Indra Nagar, vanur, Tamil Nadu 605111

At Pravinncabs, your trust is our priority. We are dedicated to ensuring your personal information remains safe while you enjoy our reliable cab services. Thank you for choosing us!

Effective Date: March 27, 2025